Privacy Policy

At Joint Injection Clinic (https://jointinjectionclinic.co.uk), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with our services, or engage with our advertisements.

Who We Are

Joint Injection Clinic specializes in advanced, non-surgical pain management solutions, including ultrasound-guided joint and soft tissue injections, shockwave therapy, physiotherapy, and other regenerative treatments. Our expert team helps patients manage musculoskeletal conditions with precise, evidence-based interventions designed to relieve pain and restore mobility. Our legal entity is:

Business Name: Joint Injection Clinic
Address: Unit 30, 1st Floor, The Base Dartford Business Park, Victoria Road, Dartford DA1 5FS, United Kingdom
Email: info@jointinjectionclinic.co.uk
Phone: 01322 842 402

What Personal Data We Collect

We collect and process the following types of data when you visit our website or use our services:

A. Information You Provide Directly

  • Personal details: Name, email address, phone number, mailing address.
  • Medical information: If you book an appointment, we may collect relevant health-related details.
  • Payment information: If applicable, for processing payments.
  • Communication data: If you contact us via email, phone, or our website.

B. Information Collected Automatically

  • Cookies & tracking technologies: We collect usage data through cookies and similar technologies. See our Cookie Policy for more details.
  • Log data: Includes IP address, browser type, operating system, referring URLs, and pages visited.
  • Device Information: Type of device, screen resolution, and language settings.

C. Third-Party Data Collection

We use third-party services (Google Analytics, Google Ads, Facebook Pixel, etc.) to analyze traffic and serve relevant advertisements. These services may collect data independently.

How We Use Your Data

We use your personal data for the following purposes:

  • To provide services: Processing appointments, customer support, and communication.
  • To improve website experience: Analytics and site optimization.
  • To comply with legal obligations: Data protection laws, medical regulations, and security compliance.
  • For marketing purposes: With your consent, we may send promotional emails and ads tailored to your interests.

Legal Basis for Processing

We process your data based on the following legal grounds:

  • Consent: When you opt into cookies or subscribe to marketing.
  • Contractual necessity: When you book an appointment or request services.
  • Legal obligation: To comply with regulatory requirements.
  • Legitimate interest: To improve our services and prevent fraud.

Data Sharing & Third-Party Services

We do not sell, rent, or trade your data. However, we may share it with:

  • Service providers: Hosting, email, payment processors, and analytics providers.
  • Legal authorities: If required by law or to protect our rights.
  • Advertising partners: Google Ads, Facebook, and other platforms (based on user consent).

Cookies & Tracking Technologies

We use cookies to enhance your experience. You can manage your cookie preferences via our Cookie Settings. See our Cookie Policy for more information.

Data Retention

We store your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Your Rights Under GDPR

If you are in the European Economic Area (EEA) or the UK, you have the right to:

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate information.
  • Erasure: Request deletion of your data.
  • Restriction: Limit processing of your data.
  • Objection: Object to data processing for marketing purposes.
  • Data Portability: Request a transfer of your data.

To exercise these rights, please contact us at info@jointinjectionclinic.co.uk.

Data Security

We implement security measures to protect your data, including encryption, secure servers, and restricted access. However, no system is 100% secure.

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies.

Changes to This Privacy Policy

We may update this policy periodically. We encourage you to review it regularly.

Contact Information

If you have questions about this Privacy Policy, you can contact us at:

📍 Address: Unit 30, 1st Floor, The Base Dartford Business Park, Victoria Road, Dartford DA1 5FS, United Kingdom
📧 Email: info@jointinjectionclinic.co.uk
📞 Phone: 01322 842 402